Our Guarantee & Warranty - Level Two Chimney Flushing

The Level Two Chimney Flushing Guarantee

We stand behind every chimney cleaning, repair, and rebuild we complete in Flushing with a written promise that starts before the work does. Our guarantee has teeth because it lives on paper: a written scope, a written price, and a written warranty handed to you before anyone sets up a ladder. If we say a flue liner needs replacing, you’ll see the camera footage that proves it. If we clean your chimney, you’ll get a documented photo record of what came out. And if the work isn’t done right, we make it right under our 365-Day Done Right Promise. That’s not a slogan. It’s stamped on every job we’ve completed since 2009, and all 38,000-plus chimney inspections and cleanings we’ve performed carry the same standard. Corrine Halstead, Owner of Level Two Chimney Flushing, has built this business on a simple rule: no homeowner in Flushing should ever pay for a chimney job they can’t verify was done correctly.

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What’s Covered

Every commitment below is part of the Haven Standard, the operating framework we’ve used since day one. Here’s exactly what you’re entitled to when you hire us in Flushing:

• Workmanship. Every repair, sweep, liner installation, and rebuild is backed by our 365-Day Done Right Promise: if it’s not done right, we make it right, no debate, no runaround.
• Parts and materials. We source from manufacturers we trust with our own reputation: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, procured through Haven’s buying network to keep your price honest, never padded with retail markup.
• Cleanup. A chimney sweep is a dirty job, but your living room shouldn’t look like it. Our technicians protect the work area and leave your Flushing home the way they found it, minus the creosote.
• On-time arrival. A named technician is assigned to your job, you get a text when they’re on the way, and our techs arrive in uniform with background checks already cleared under the Haven Standard’s “Arrive on schedule” and “Verified crews” commitments.
• Honest pricing. You get a written price before any work starts. Always. On every job, no exceptions. We never play the “call for a quote” game because the price you’re quoted is the price you pay. It’s in writing under Clause 1 of the Haven Standard.
• Documentation. Clause 4 of the Haven Standard requires a photo record on every job. You walk away with camera footage, photos, moisture readings where applicable, a written scope, and a written warranty. No other chimney company in Flushing has been doing this continuously since 2009.

Our Satisfaction Promise

If you’re not satisfied with the work we did, we don’t ask you to prove you’re right. We ask you to tell us what’s wrong, and then we fix it. That’s the entire process, and it’s been the process since our first job in 2009.

Here’s how it works. Call us. A live person answers, 24 hours a day, 7 days a week. Not a voicemail, not a web form. You tell us what’s bothering you. We schedule a return visit at no cost to you. Our technician re-inspects the work with the camera, we compare it against the photo record from your original visit, and we make the repair or redo the work until it’s right. If we made a mistake, we own it. If the issue is something else, we’ll show you on the camera so you understand exactly what you’re looking at, and we’ll give you a written price for whatever comes next. Either way, you’re not guessing.

The 365-Day Done Right Promise covers a full year from the date of service. If a cap we installed comes loose, if a crown we patched starts cracking, if a liner we installed shifts, we’re back. No trip charges, no defensive explanations. Corrine Halstead’s standard is simple: the job isn’t finished until the homeowner says it’s finished, and the record shows it was done right.

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Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. We’re licensed and insured, and we’re happy to show you proof. Our license information is displayed on every page of our website, not buried in a drawer somewhere. Our technicians are background-checked and uniformed, so you know exactly who’s on your property in Flushing and that they’ve been vetted before they ever ring your bell.

Insurance matters because chimney work happens on roofs and in fireplaces, and accidents, while rare, do happen. Our insurance protects you, your home, and our crew. It’s the real backing behind the paperwork. The 365-Day Done Right Promise is our word. The licensing and insurance are the legal and financial structure that guarantees our word is enforceable. That’s the combination that has let us complete more than 38,000 inspections and cleanings since 2009 without compromising the standard we set on day one.

Frequently Asked Questions